SAN FRANCISCO (Diya TV) — Just after the end of business hours on the east coast, smartphone manufacturer Samsung have officially asked carrier and retail partners to stop selling the Galaxy Note 7 handset while the U.S. Consumer Product Safety Commission looks into the growing number of incidents.

“Because consumers’ safety remains our top priority,” a company statement read. “Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.”

Rather than issuing another replacement plan, as the company did last month, Samsung is offering up a full refund for consumers or a refund for a different device, along with a $25 gift certificate or other add-on for the pain of dealing with two rounds of recalls. Along with its note to carriers and retailers, the company is asking Note owners to turn their devices off and take them back to where they bought them.

According to the official Safety Recall statement:

Galaxy Note7 Owners need to do one of the following:

  1. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
  2. Contact your point of purchase to obtain a full refund.

Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.

The CPSC’s investigation remains ongoing, and Samsung says that it “remain[s] committed to working diligently” with the organization. While Samsung are yet to throw the towel in on the device, a growing list of voices in the media have insisted that it go ahead and cut its losses on the faulty phablet. 

Earlier today, Samsung responded to reports that it was suspending Note production, stating that was, “temporarily adjusting the Galaxy Note7 production schedule in order to take further steps to ensure quality and safety matters.” The same statement contained acknowledgement of carrier actions, stating, “We recognize that carrier partners have stopped sales and exchanges of the Galaxy Note7 in response to reports of heat damage issues, and we respect their decision.”